PILLAR 05 EMOTIONAL INTELLIGENCE

EMOTIONAL INTELLIGENCE BEHIND EVERY STRONG CREW

The foundation of high-performing maritime professionals. Develop the self-awareness, resilience, empathy and relationship skills that make maritime teams stronger.

07 EQ
Programmes
04 Core
Capabilities
06 Visible
Behaviours

Technical skill gets you there. EQ shapes how you perform.

Emotional intelligence influences how effectively maritime professionals communicate, collaborate, lead and perform under pressure.

This training series develops practical human skills that support trust, conflict management, wellbeing and stronger workplace relationships.

WHAT PEOPLE SEE Technical skill Self-awareness Self-regulation Empathy Trust Relationships Resilience WHAT DRIVES PERFORMANCE
Above the line: what you are trained to do Below it: how you actually perform

Four capabilities behind stronger human performance.

Emotional intelligence works in two directions, toward yourself and toward others, and at two levels: recognising what is happening, then managing it well.

Colleagues listening closely in a team discussion
Self
Others
Recognise
01

Self-Awareness

Recognise emotions, triggers and behavioural patterns.

03

Empathy

Understand perspectives and communicate with greater awareness.

Manage
02

Self-Regulation

Manage emotional responses during pressure and uncertainty.

04

Relationships

Build trust, communicate effectively and manage conflict.

The programmes

Seven pathways to stronger human performance.

Select a programme to open it

01 EQ Foundations

EQ Foundations: Self-Awareness, Self-Regulation & Empathy for Maritime Teams

Building the human skills behind operational excellence

Build self-awareness, emotional regulation, empathy and interpersonal skills for stronger communication and teamwork.

All crewOfficersShore teamsOnboardVirtualBlended

EQ becomes visible in behaviour.

Six behaviours that show emotional intelligence at work, onboard and ashore. Each one builds on the last.

Awareness

Recognise

Notice emotional triggers and behavioural patterns.

EQ across the maritime workforce.

Every role carries emotional demands. The more senior the role, the wider the circle of people its behaviour affects.

Build the foundation
Cadets & early-career professionals
Strengthen teamwork
Ratings & shipboard crew
Develop professional EQ
Junior & senior officers
Lead through people
Masters & department heads
Strengthen influence
Fleet managers & superintendents
Develop people systems
HR & learning leaders
Build organisational capability
Executive & senior leadership teams

Stronger EQ. Stronger teams.

Explore an Emotional Intelligence training pathway designed around maritime professionals, shipboard teams and shore-based leadership.

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