“Maritime Safety Through Better Communication”

Why 95% of Maritime Accidents Start With a Single Conversation Gone Wrong

A junior officer spots a dangerous ice formation but stays silent. The chief engineer receives conflicting orders and guesses which to follow. The captain makes a critical decision based on incomplete information.

The result? Another preventable maritime accident.

Human error is responsible for approximately 95% of maritime accidents, with communication failures being the primary contributing factor. However, industry leaders know that effective hierarchical communication isn’t just about following orders—it’s about creating safety through structured dialogue.

The Hidden Cost of Poor Maritime Communication

Recent data from the UK P&I Club shows 610 crew accidents in 2022/2023, with communication breakdowns and power distance issues as leading causes. Beyond accidents, poor communication costs the maritime industry:

• Delayed departures due to miscommunication between departments
• Equipment failures from unclear maintenance instructions
• Regulatory violations from misunderstood safety protocols
• Crew turnover from toxic communication cultures

The solution isn’t more training manuals—it’s mastering the behavioral skills that make hierarchical communication work.

The SBAR Method: Transform Any Maritime Conversation

Smart maritime professionals use SBAR (Situation, Background, Assessment, Recommendation) to communicate critical information across all hierarchical levels:

Situation: “We’re experiencing unusual main engine vibration.” Background: “Started 30 minutes ago during RPM increase for departure.”
Assessment: “Pattern suggests coupling alignment issue based on maintenance records.” Recommendation: “Recommend reducing speed for immediate inspection before departure.”

This structure works whether you’re speaking to your watch partner or the port captain.

Breaking Through Power Distance: The Cultural Communication Code

Power distance significantly affects maritime communication, especially in multicultural environments. Understanding this transforms your effectiveness:

High Power Distance Colleagues:

• Use formal language and explicit respect for rank
• Create structured opportunities for input
• Allow face-saving alternatives when suggesting changes

Low Power Distance Colleagues:

• Encourage direct dialogue and informal feedback
• Focus on collaborative problem-solving
• Share decision-making responsibilities

Pro Tip: Adapt your communication style to your colleague’s cultural background, not your own preferences.

The Graduated Assertion Technique: Speak Up Safely

Navigate hierarchy while ensuring safety with these escalating communication levels:

Level 1 – Inquiry: “Could you help me understand the reasoning behind this course?” Level 2 – Advocacy: “Based on radar contacts, I believe we should alter course to avoid traffic.” Level 3 – Assertion: “Captain, I strongly recommend immediate course alteration.” Level 4 – Emergency Override: “Emergency action required—altering course to avoid collision.”

Each level respects hierarchy while escalating urgency appropriately.

Bridge Resource Management: Your Communication Framework

Bridge Resource Management (BRM) transforms traditional authoritarian maritime leadership into collaborative team approaches that utilize all available resources. Core BRM communication principles include:

Closed-Loop Communication

• Say it: State your message clearly
• Confirm it: Listener repeats key information
• Verify it: Original speaker confirms understanding

Cross-Checking Culture

• Encourage questions from all team members
• Create psychological safety for reporting concerns
• Establish “speak up” protocols for safety issues

Situational Awareness Sharing

• Regular briefings that include all team members
• Standardized reporting formats
• Clear escalation procedures

Digital Age Maritime Communication

Modern maritime operations require enhanced communication skills for coordinating between ship and shore teams, with digital tools changing how information flows.

Key Digital Communication Skills:

• Remote coordination with shore-based personnel
• System integration between digital and human communication
• Data interpretation and clear reporting of automated system alerts
• Virtual team management across time zones and cultures

Building Your Communication Skills Portfolio

Week 1-2: Foundation Assessment

• Observe current communication patterns on your vessel
• Identify successful interactions and breakdown points
• Practice active listening in routine conversations

Week 3-4: Technique Implementation

• Apply the SBAR method in daily reports
• Practice graduated assertion in low-stakes situations
• Adapt communication style based on cultural awareness

Week 5-8: Advanced Integration

• Take informal leadership roles, facilitating communication
• Seek feedback from colleagues on communication effectiveness
• Create psychological safety in your interactions

Measuring Communication Success

Safety Improvements:

• Reduced communication-related incident reports
• Increased proactive hazard reporting from all crew levels
• Faster emergency response times

Operational Excellence:

• Smoother shift transitions
• More efficient problem resolution
• Better coordination during complex operations

Career Advancement:

• Positive feedback from senior officers
• Recognition as a communication leader
• Increased advancement opportunities

The Future of Maritime Communication

Seafarers will need strong soft skills and cognitive capabilities alongside technical knowledge, as digital systems require new competencies in human-machine interaction.

Emerging Skills Requirements:

• AI communication interfaces for smart ship systems
• Cross-cultural virtual team management
• Data-driven decision communication
• Remote emergency coordination

Your Next Action Step

Tomorrow, identify one communication interaction where you can apply these principles. Start with the SBAR method in your next report or practice graduated assertion with a colleague.

Remember: Your communication skills determine not just your career success, but potentially the safety of your entire vessel and crew.

Excellence in maritime communication isn’t about being the loudest voice—it’s about being the clearest, most culturally aware, and most safety-focused communicator in any situation.

Key Takeaways

✅ Use the SBAR method for structured communication across all hierarchical levels

✅ Adapt to power distance based on cultural backgrounds
✅ Practice graduated assertion to balance respect and safety advocacy

✅ Create psychological safety for open communication

✅ Prepare for digital transformation in maritime communication

 

Ready to transform your maritime communication skills and advance your career? Strive-High specializes in developing the behavioral competencies that drive maritime excellence and safety.

 

Written & Curated By: Strive-High Team